BOOKING CONDITIONS - CONDITIONS OF CARRIAGE
conditions apply whether a contract has been made verbally or in
writing. The hirer acts on behalf of all the passengers travelling on
the vehicles. If the hirer is a company, group or partnership, an
individual must be named as a responsible person. The hirer is
responsible for the actions and decisions of all the passengers on board
including any additional costs incurred in performing the contract,
whether or not they actually travel with the party. The company will
only accept instructions from the hirer. If, after reading these
conditions you do not wish to be bound by the terms and conditions, you
have the right to cancel the contract - which must be made in writing
within seven days to our registered office at Wise Coaches Ltd, 60 Lansdowne Place, Hove BN3 1FG.
Quotations are given on the basis of the
most direct route and on information provided by the hirer. The route
used will be at the discretion of the company unless it has been
particularly specified by the hirer, in which case it will clearly be
shown on the confirmation and acceptance. All quotations are given subject to the company having available a suitable vehicle at the time the hirer accepts the quotation. Quotations are valid for 28 days unless otherwise notified. Quotations
are given for coach and driver only. Any additional charges will be
separately identified and will be the hirer's responsibility unless
3. Use of Vehicle
The hirer cannot assume
use of the vehicle between outward and return journeys, nor for it to
remain at the destination for the hirer's use unless this has been
agreed with the company in advance.
4. Route and Time Variation
company reserves the right to levy additional charges for additional
mileage or time than that agreed. The charges will be pro rata and in
accordance with the formula of £40 per hour and £1.25 per mile. The
vehicle will depart at times agreed by the hirer, and it is the
responsibility of the hirer to account for all passengers at those
times. The company will not accept liability for any losses incurred by
passengers who fail to follow instructions given by the hirer.
5. Driver's Hours
hours of operation for the driver are regulated by law, and the hirer
accepts the responsibility of ensuring the hire keeps to the hours and
times agreed by the company. Neither the hirer nor any passenger shall
delay or otherwise interrupt the journey in such way that the driver is
at risk of breaching regulations relating to driving hours and duty
time. If any breach is likely to occur, the hirer will be responsible
for any additional costs incurred unless it is outside the control of the hirer. Any additional costs will be as in condition 4.
6. Seating Capacity
company will, at the time of booking, agree and specify the legal
seating capacity of the vehicle to be supplied. The hirer must not load
the vehicle beyond this capacity.
7. Assistance for Wheelchair Users
We operate some vehicles equipped with a wheelchair lift. On board you will have two options for travel - remain seated in your wheelchair or transfer to a coach seat. Passengers wishing to remain in their wheelchair will need to provide us with the make and model of their wheelchair in order for us to confirm it is compatible with our vehicle's wheelchair lift. For customers transferring to a coach seat, we only need to confirm that your wheelchair is around 20kg in weight and can be folded away by yourself. For the above reasons, we ask you to please email us at firstname.lastname@example.org to discuss this prior to making your booking. Where possible, we request a minimum notification of 72 hours prior to departure.
8. Conveyance of Children / Animals
under three years of age must not wear a seat belt. Children under the
age of five years are allowed to sit on the lap of an accompanied adult
at all times and as such are carried entirely at the risk of the
accompanying adult. On a private hire, no animals (other than guide
dogs and hearing dogs notified to the company in advance) may be carried
on any vehicle without prior written agreement from the company.
Normally, email confirmation by the company is the only basis for the
acceptance of a hiring or for a subsequent alteration to its terms.
deposit requested must be paid by the date stated, and payment in full
must be made at least 14 days before the start of the hire unless
otherwise agreed by the company. The company reserves the right to add
interest at the rate of 3% compound interest per calendar month, after
the date by which payment should have been made.
11. Cancellation by Hirer
a. If the hirer wishes to cancel for any reason, the following scale of charges will apply in relation to the total hire charge.
14 days or more prior to coach hire - No charge
10 to 13 days - 25% of total hire charge
5 to 9 days - 50% of total hire charge
1 to 4 days - 75% of total hire charge
Day of hire and up to 24 hours prior to departure - 100% of total hire charge
The cost of accommodation, meals and entrance or travel tickets which
have already been purchased by the company at the request of the hirer,
will be charged to the hirer, plus any administration charges incurred
by the company.
c. Cancellation due to inclement weather conditions will be charged as above.
d. Theatre tickets, or other such ancillary service, once purchased are not returnable and must be paid for in full.
12. Cancellation by the Company
the event of any emergency, riot, civil commotion, strike, lock out,
stoppage or restraint of labour or on the happening of any event over
which the company has no control (including adverse weather and road
conditions) or in the event of the hirer taking any action to vary
agreed conditions unilaterally, the company may, by returning all money
paid and without further or other liability, cancel the contract.
13. Vehicle to be Provided
The company reserves the right to provide a larger vehicle than that
specified at no additional charge unless any extra seats are used in
which case an additional pro rata charge will be made to the hire
b. The company reserves the right to substitute another
vehicle (including those of other operators) or ancillary facilities for
all or part of the hiring subject to such substitutes being of at least
14. Breakdown and Delays
gives its advice on journey time in good faith. However, as a result of
breakdown or traffic congestion, or other events beyond the reasonable
control of the company, journeys may take longer than predicted and in
those circumstances the company will not be liable for any loss or
inconvenience suffered by the hirer as a result.
15. Agency Arrangements
the company hires-in vehicles from other operators at the request of
the hirer and where the company arranges ancillary facilities such as
meals, accommodation, ferries, admission tickets or any other services
provided by another supplier, it does so as agent for and on behalf of
the hirer. Any terms and conditions imposed by such other suppliers
through the company shall, insofar as they are supplied to the hirer, be
binding on the hirer as if he had directly contracted such services and
the hirer shall indemnify the company against any loss, claim, damage
or award in respect of a breach of such supplier's terms and conditions
brought about by the hirer's action.
16. Package Travel Regulations
the hirer organises other elements of a package in addition to the
provision of transport, the hirer may be defined as an 'organiser' or a
'retailer' for the purposes of the Package Travel, Package Holidays, and
Package Tours Regulations 1992 and as such may be required to comply
with the provisions of those Regulations. In this instance, the
company cannot accept any liability that may be incurred for losses or
damage that it would otherwise accept under the terms of those
Regulations. The hirer accepts responsibility for ensuring whether
they are so defined, and the company cannot accept liability for loss or
damage incurred that should have been the responsibility of the hirer
if the hirer was the legally defined organiser or retailer. Where the
company acts as an organiser or retailer, it will issue separate
conditions of trading relating to its liabilities and responsibilities
under the Regulations.
17. Passengers' Property
vehicles hired by the company are subject to restrictions on carrying
luggage for statutory safety reasons. The hirer accepts that the driver
shall be the sole judge as to whether and to what extent passengers'
property is carried. Large, bulky items may not be able to be carried,
and the hirer should take all steps to notify the company in advance of
b. The company accepts any personal property of
the hirer and their passengers on the understanding that it will take
all reasonable steps to avoid loss or damage. The hirer should notify
the company or the driver if items of exceptional value are to be
carried on the vehicle. It is the hirer's responsibility to minimise the
risk of loss when property is left unattended.
c. The company's
liability for loss and damage, however caused, is limited to £500 per
bag, case or package and an overall limit of £1000 (overall claim value)
maximum per passenger. It is the responsibility of the hirer to ensure
that items over this value are insured separately for loss and damage.
All articles of lost property recovered from the vehicle will be held
at the company's premises where the vehicle is based, and will be
subject to the current Public Service Vehicle (Lost Property)
Regulations. The company will provide details of this legislation on
18. Conduct of Passengers
a. The driver is
responsible for the safety of the vehicle at all times, and as such may
remove any passenger whose behaviour prejudices safety or is in breach
of the Public Service Vehicle (Conduct of Drivers, Inspectors,
Conductors and Passengers) Regulations 1990. These regulations set out
certain rights and responsibilities on all parties, and full details of
these can be obtained from the company on request. The hirer is
responsible for any damage or soiling caused to the vehicle by any
passenger for the duration of the hire.
b. Where the hire is to a
sporting event, the hirer should be aware of the legal requirements
relating to alcohol, contained in the Sporting Events (Control of
Alcohol) Act 1985, and the conditions of entry as laid down by the Race
Course Association Ltd. The company will provide details of these
restrictions on request.
In the event of
complaint about the company's services, the hirer should endeavour to
seek a solution at the time by seeking assistance from the driver or
from the company. If this has not provided a remedy, complaints should
be submitted in writing and within 14 days of the termination date of
No bill, poster or notice is to be displayed on any vehicle without the written consent of the company.
21. Refreshments and Alcoholic Drinks
than on a vehicle fitted expressly for that purpose, food (except
confectionery) and drink (including alcoholic beverages) may not be
consumed on the vehicle without prior written consent from the company.
a confirmation has been issued to the hirer, providing there are 30
days prior to the departure date, the company reserves the right to pass
on increases in the cost of fuel, taxes imposed by the Governments of
the UK and of other countries to be visited during the journey, road
tolls, and foreign currency. No surcharges will be levied within 30 days
of departure. On notification of such surcharges, the hirer may cancel
the booking subject to the scale of cancellation charges shown in
paragraph 10. The liability of the company will be limited to the cost
of the hire and any ancillary services supplied.
23. Deep Vein Thrombosis (DVT)
Before you undertake a coach journey of more than 3 hours, you should consult with your doctor if you have:-
(a) Ever had DVT or pulmonary embolism;
(b) A family history of clotting conditions;
(c) An inherited tendency to clot;
(d) Cancer, or treatment for cancer in the past;
(e) Undergone major surgery in the last 3 months;
(f) Had hip or knee replacement within the last 3 months;
(g) Ever suffered from a stroke, heart or lung disease.
The following information is recommended by the relevant UK Health Departments:-
(a) Be comfortable in your seat.
(b) Bend and straighten your legs, feet and toes every half hour or so whilst seated.
(c) Press the balls of the feet down hard against the floor or footrest to increase blood flow in the legs and reduce clotting.
(d) Perform upper body and breathing exercises which can further improve circulation.
(e) Drink plenty of water.
(f) Drink alcohol only in moderation as it leads to dehydration and immobility.
(g) Avoid taking sleeping pills, which also cause immobility.