BOOKING CONDITIONS -
CONDITIONS OF CARRIAGE
These conditions apply whether a contract has been made verbally or in writing.
The hirer acts on behalf of all the passengers travelling on the vehicles. If
the hirer is a company, group or partnership, an individual must be named as a
responsible person. The hirer is responsible for the actions and decisions of
all the passengers on board including any additional costs incurred in
performing the contract, whether or not they actually travel with the party.
The company will only accept instructions from the hirer. If, after reading
these conditions you do not wish to be bound by the terms and conditions, you
have the right to cancel the contract - which must be made in writing within
seven days to our registered office at Wise Coaches Ltd, 10 English Business
Park, English Close, Hove BN3 7ET.
Quotations are given on the basis of the most direct route and on information
provided by the hirer. The route used will be at the discretion of the company
unless it has been particularly specified by the hirer, in which case it will
clearly be shown on the correspondence between the company and the hirer. All
quotations are given subject to the company having available a suitable vehicle
at the time the hirer accepts the quotation. Quotations are valid for 28 days
unless otherwise notified. Quotations are given for coach and driver only. All
parking charges and/or road tolls of any description must be paid by the hirer
on the day of travel. Any additional charges will be separately identified and
will be the hirer's responsibility unless otherwise specified.
3. Use of Vehicle
The hirer cannot assume use of the vehicle between outward and return journeys,
nor for it to remain at the destination for the hirer's use unless this has
been agreed with the company in advance.
4. Route and Time Variation
The company reserves the right to levy additional charges for additional
mileage or time than that agreed. The charges will be pro rata and in
accordance with the formula of £50 per hour and £2 per mile. The vehicle
will depart at times agreed by the hirer, and it is the responsibility of the
hirer to account for all passengers at those times. The company will not accept
liability for any losses incurred by passengers who fail to follow instructions
given by the driver and/or hirer.
5. Driver's Hours
The hours of operation for the driver are regulated by law, and the hirer
accepts the responsibility of ensuring the hire keeps to the hours and times
agreed by the company. Neither the hirer nor any passenger shall delay or
otherwise interrupt the journey in such way that the driver is at risk of
breaching regulations relating to driving hours and duty time. If any breach is
likely to occur, the hirer will be responsible for any additional costs
incurred unless it is outside the control of the hirer. Any additional costs
will be as in condition 4.
6. Seating Capacity
The company will, at the time of booking, agree and specify the legal seating
capacity of the vehicle to be supplied. The hirer must not load the vehicle
beyond this capacity.
7. Seat Belts / Conveyance
of Children and Animals
All passengers aged fourteen and over are always
legally responsible for putting on and wearing their own seat belts. The
regulations do not at this time require children less than fourteen years of
age to wear a seat belt in a coach. Seat belts should be worn as tight as possible,
go over the pelvic region not the stomach and the diagonal strap should rest
over the user’s shoulder, not their neck. Children under three years of age
should not wear the supplied seat belt as the belt could do more harm than good
in an emergency situation. Children under four years of age should sit next to an adult. Children
under five years of age should never sit in an 'exposed' seat such as the front
seats, centre-rear or any seat without another seat in front of it - in
addition, they are allowed to sit on the lap of an accompanied adult at all
times, however, they are not then legally classified as a passenger and as such
are carried entirely at the risk of the accompanying adult. On a private hire, no animals (other than guide
dogs and hearing dogs notified to the company in advance) may be carried on any
vehicle without prior written agreement from the company.
Normally, email confirmation and the receipt of an invoice from the company is
the only basis for the acceptance of a hiring or for a subsequent alteration to
All deposits, balances and full payment requests must be paid by the date stated unless otherwise agreed
by the company in writing. If any payment is not received by the due date, the company reserves the right to either cancel the booking or add interest at the rate of
3% compound interest per calendar month, after the date by which payment should
have been made.
10. Cancellation by Hirer
a. If the hirer wishes to cancel for any reason, the following scale of charges
will apply in relation to the total hire charge.
57 days or more prior to coach hire - No charge
43 to 56 days - 10% of total hire charge subject to a minimum of £50
29 to 42 days - 25% of total hire charge
15 to 28 days - 50% of total hire charge
8 to 14 days - 75% of total hire charge
7 days or less - 100% of total hire charge
b. The cost of accommodation, meals and entrance or travel tickets which have
already been purchased by the company at the request of the hirer, will be
charged to the hirer, plus any administration charges incurred by the company.
c. Cancellation due to inclement weather conditions will be charged as above.
d. Theatre tickets, or other such ancillary service, once purchased are not
returnable and must be paid for in full.
11. Cancellation by the Company
In the event of any emergency, riot, civil commotion, strike, lock out,
stoppage or restraint of labour or on the happening of any event over which the
company has no control (including adverse weather and road conditions) or in
the event of the hirer taking any action to vary agreed conditions
unilaterally, the company may, by returning all money paid and without further
or other liability, cancel the contract.
12. Vehicle to be Provided
a. The company reserves the right to provide a larger vehicle than that
specified at no additional charge unless any extra seats are used in which case
an additional pro rata charge will be made to the hire charge.
b. The company reserves the right to substitute another vehicle or vehicles
(including those of other operators).
13. Breakdown and Delays
The company gives its advice on journey time in good faith. However, as a
result of breakdown or traffic congestion, or other events beyond the
reasonable control of the company, journeys may take longer than predicted and
in those circumstances the company will not be liable for any loss or
inconvenience suffered by the hirer as a result.
14. Agency Arrangements
Where the company hires-in vehicles from other operators at the request of the
hirer and where the company arranges ancillary facilities such as meals,
accommodation, ferries, admission tickets or any other services provided by
another supplier, it does so as agent for and on behalf of the hirer. Any terms
and conditions imposed by such other suppliers through the company shall,
insofar as they are supplied to the hirer, be binding on the hirer as if he had
directly contracted such services and the hirer shall indemnify the company
against any loss, claim, damage or award in respect of a breach of such
supplier's terms and conditions brought about by the hirer's action.
15. Package Travel Regulations
If the hirer organises other elements of a package in addition to the provision
of transport, the hirer may be defined as an 'organiser' or a 'retailer' for
the purposes of the Package Travel, Package Holidays, and Package Tours
Regulations 1992 and as such may be required to comply with the provisions of
those Regulations. In this instance, the company cannot accept any liability
that may be incurred for losses or damage that it would otherwise accept under
the terms of those Regulations. The hirer accepts responsibility for ensuring
whether they are so defined, and the company cannot accept liability for loss
or damage incurred that should have been the responsibility of the hirer if the
hirer was the legally defined organiser or retailer. Where the company acts as
an organiser or retailer, it will issue separate conditions of trading relating
to its liabilities and responsibilities under the Regulations.
16. Passengers' Property
a. All vehicles hired by the company are subject to restrictions on carrying
luggage for statutory safety reasons. The hirer accepts that the driver shall
be the sole judge as to whether and to what extent passengers' property is
carried. Large, bulky items may not be able to be carried, and the hirer should
take all steps to notify the company in advance of such requirements.
b. The company accepts any personal property of the hirer and their passengers
on the understanding that it will take all reasonable steps to avoid loss or
damage. The hirer should notify the company or the driver if items of
exceptional value are to be carried on the vehicle. It is the hirer's
responsibility to minimise the risk of loss when property is left unattended.
c. The company's liability for loss and damage, however caused, is limited to
£500 per bag, case or package and an overall limit of £1000 (overall claim
value) maximum per passenger. It is the responsibility of the hirer to ensure
that items over this value are insured separately for loss and damage.
d. All articles of lost property recovered from the vehicle will be held at the
company's premises where the vehicle is based, and will be subject to the
current Public Service Vehicle (Lost Property) Regulations. The company will
provide details of this legislation on request.
17. Conduct of Passengers
a. The driver is responsible for the safety of the vehicle at all times, and as
such may remove any passenger whose behaviour prejudices safety or is in breach
of the Public Service Vehicle (Conduct of Drivers, Inspectors, Conductors and
Passengers) Regulations 1990. These regulations set out certain rights and
responsibilities on all parties, and full details of these can be obtained from
the company on request. The hirer is responsible for any damage or soiling
caused to the vehicle by any passenger for the duration of the hire.
b. Where the hire is to a sporting event, the hirer should be aware of the
legal requirements relating to alcohol, contained in the Sporting Events
(Control of Alcohol) Act 1985, and the conditions of entry as laid down by the
Race Course Association Ltd. The company will provide details of these
restrictions on request.
In the event of complaint about the company's services, the hirer should
endeavour to seek a solution at the time by seeking assistance from the driver
or from the company. If this has not provided a remedy, complaints should be
submitted in writing and within 14 days of the termination date of the hire.
No bill, poster or notice is to be displayed on any vehicle without the written
consent of the company.
20. Refreshments and Alcoholic Drinks
Other than on a vehicle fitted expressly for that purpose, food (except
confectionery) and drink (including alcoholic beverages) may not be consumed on
the vehicle without prior written consent from the company.
Once a confirmation has been issued to the hirer, providing there are 30 days
prior to the departure date, the company reserves the right to pass on
increases in the cost of fuel, taxes imposed by the Governments of the UK and
of other countries to be visited during the journey, road tolls, and foreign
currency. No surcharges will be levied within 30 days of departure. On
notification of such surcharges, the hirer may cancel the booking subject to
the scale of cancellation charges shown in paragraph 10. The liability of the
company will be limited to the cost of the hire and any ancillary services
22. Deep Vein Thrombosis (DVT)
Before you undertake a coach journey of more than 3 hours, you should consult
with your doctor if you have:-
(a) Ever had DVT or pulmonary embolism;
(b) A family history of clotting conditions;
(c) An inherited tendency to clot;
(d) Cancer, or treatment for cancer in the past;
(e) Undergone major surgery in the last 3 months;
(f) Had hip or knee replacement within the last 3 months;
(g) Ever suffered from a stroke, heart or lung disease.
The following information is recommended by the relevant UK Health
(a) Be comfortable in your seat.
(b) Bend and straighten your legs, feet and toes every half hour or so whilst
(c) Press the balls of the feet down hard against the floor or footrest to
increase blood flow in the legs and reduce clotting.
(d) Perform upper body and breathing exercises which can further improve
(e) Drink plenty of water.
(f) Drink alcohol only in moderation as it leads to dehydration and immobility.
(g) Avoid taking sleeping pills, which also cause immobility.
© Wise Coaches Limited